The Toyota Way: 14 Principles for Building a Culture of Excellence

Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker
provides a comprehensive guide to the world-changing processes at Toyota in
The Toyota Way. The book shows how managers can learn from Toyota to
develop their own improvement programs that fit their unique conditions.

Thanks in large part to this book, managers worldwide have created workforces
and systems that produce high-quality products and services, establish and
retain customer loyalty, and drive business profitability and sustainability.

Updated Insights for Modern Business

This thoroughly updated edition includes:

• Revised data and updated information on Toyota’s approach to competitiveness in mobility and smart technology
• Illustrative examples from manufacturing and service organizations that have adopted and improved from the Toyota Way
• A fresh approach to leadership models
• Insights into the brain science and skills required to think scientifically
• An explanation of Hoshin Kanri, a planning process that aligns objectives at all levels and ties them to business strategy

Organized for Practical Application

The book is organized into thematic sections covering various aspects of the
Toyota Way, including Philosophy, Processes, People, and Problem Solving. This
structure allows readers to understand and apply Toyota’s methods systematically.

The 14 Key Principles

At the heart of the Toyota Way are 14 principles that form the foundation of
a powerful improvement system. These principles guide managers in building
sustainable systems, fostering continuous improvement, and gaining a competitive
advantage in any industry.

By following the Toyota Way, organizations can create cultures that produce
exceptional quality, encourage innovation, and maintain excellence over the
long term.